FAQS

Shipping
• We use Royal Mail delivery services for most online orders including international deliveries
• Should there be a delay or any issue with your delivery, please contact us on info@quillattire.com for help in resolving the problem.
• If you are outside of the UK you may be subject to import duties and taxes once a shipment reaches your country.
• Additional customs clearance charges must be paid by you; Quillattire has no control over these charges and cannot predict what they might be.
• International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
• Customs policies vary widely from country to country; contact your local customs office for more information.
• When ordering from Quillattire you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns
• You need to notify us of any return within 14 days of receipt.
• You then have 14 days from the date of receipt to return the item/s.
• All returned items must be unworn, unwashed, with original tags, and packaging if applicable.
• We are not responsible for the return shipping costs of the items except where otherwise stated.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• If you are shipping yourself, please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• Please make sure that the order form is enclosed with your goods – no form may result in your return not being processed.
• Sale items are subject to the same terms and conditions above.

Custom Pieces

• Once a custom piece is ordered and work has started, payment can not be refunded.
• All deposits are non-refundable.
• A custom piece must be paid in full, with a clear date that the customer requires the item by.
• No item will be despatched without full payment.